Do we need a new website? Te Papa Venues came to me in mid-2017 wondering if they needed to create a new website to achieve their performance goals. Their content lives on the main museum website which is designed to help people visit the museum and explore online collections, not promote commercial venue spaces. The … Continue reading Te Papa venues: increasing enquiries with better content
Audience data from Google Analytics reveals who your audience are, and what they're doing on your site. Google Analytics demographic data will give you a rough idea of things like age, gender and the location of your users, and behavioural data shows what's working and what's not for different groups. RNZ used this data to … Continue reading Audience data from Google Analytics
Approach Adwords with care Clients often come to me feeling frustrated that they’re throwing money into an Adwords black hole - they have no idea whether their spend is resulting in value to their business. They’ve often seen performance data showing that they’re getting good visibility in search results and clicks onto their website, but … Continue reading Should you buy Adwords?
Content is often a low priority on the digital food chain, but user-focussed content is a crucial part of successful digital products. You can have all the functionality in the world, but if users can’t understand how to use your services your product will fail! Sara Greig is an awesome content designer who creates content … Continue reading Google Analytics for content designers
I've written another blog post for Silverstripe about Investigating trends in Google Analytics. I reveal all my analytics secrets and provide benchmarks from ten (mostly government) sites for: home page bounce rates mobile use site-search use You'll find out how to read them against your own site performance to understand your audience, diagnose any problems and … Continue reading Google Analytics benchmarks with Silverstripe
RNZ (Radio New Zealand) is New Zealand’s state-funded broadcaster. Forget the fusty pulled-up-socks-and-shorts vibe you might get when you think of public radio, RNZ delivers thought-provoking journalism and storytelling online and on air, and plays good music. As an avid listener I was stoked when their Digital Product and Audience team wanted some help to … Continue reading Website performance dashboards for Radio NZ
Recently I held a hands-on analytics meetup with Silverstripe. They're a cool Wellington company who create open source platforms, and are building an international digital community. We used free online tools to see what people are searching for in Google, and created advanced segments in Google Analytics to understand more about different audiences. I've written … Continue reading Busting analytics myths with Silverstripe